For Information on the Medicare Prescription Drug Program go to www.medicare.govMay 2007
The Ombudsman Program is an advocacy program for persons over the age of 60 and others residing in licensed facilities who are receiving long-term care services. Ombudsmen work to assist residents in protecting their rights, health, safety and welfare
Ombudsmen Investigate Complaints made on Behalf of Residents And Can Provide Information about Long-term Care, Benefits, and Rights for Residents and their Families
Services are provided to those who are living :
In nursing homes
In residential care
In the community, receiving in-home services under the Aged and Disabled Waiver from the Department of Health & Welfare.
What kinds of complaints does the Ombudsman handle?
Accessing Long-Term Care
Resident Rights
Facility Care Issues
Home-Based Care Issues
Medicaid
Medicare
Social Security
And other agencies
How does the Ombudsman handle problems or complaints?
Upon receiving a complaint, the Ombudsman acts as an independent third party who:
Investigates the situation
Mediates between the older person and the agency or care facility,
Recommends corrective action to resolve the problem.
How do I file a complaint or problem with the Ombudsman ?
An Ombudsman can be reached either through the Office on Aging at 208 736-2122, or by email at medgar@ooa.csi.edu, or letter at PO Box 1238, Twin Falls, ID 83303-1238.
Where to go to find more information on Long-term Care, Rights, and benefits:
To find out about local nursing homes go to www.medicare.gov,
then click on “Compare Nursing Homes in your Area” under
the area Search Tools .
To find out about resources available to families and residents related to long-term care issues and problems , go to www.nursinghomeaction.org
If you want to receive the bi-montlhy Alzheimer
Newsletter produced by the Area IV Ombudsman Program, you
may call the Area Agency (208-736-2122 ) and ask to speak
to the ombudsman program or send e-mail requesting to be
added to the mailing list. Simply fill out this
form and
email it to medgar@ooa.csi.edu.
315 Falls Avenue P.O. Box 1238 Twin Falls, ID 83303-1238 Phone: 208-736-2122